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Product FAQ

What does Biscoff Mean?

Biscoff is the name given to Lotus Bakeries Speculoos Cookies in North America. It is derived from the words Biscuits and Coffee.

What does the name "Lotus" stand for?

Lotus Bakeries is the name of our Belgian Bakery that produces Biscoff Cookies and other specialty European baked goods.

What is Speculoos or Speculaas?

Speculoos is the generic name of the traditional crispy, spice cookies from Belgium. Speculaas is the name given to the same type of cookies in Holland. Biscoff Cookies are Speculoos or Speculaas cookies.

Where are Biscoff Cookies produced?

Biscoff Cookies and Biscoff Spread are both produced in Lotus Bakeries Lembeke Plant in Belgium.

Are all Biscoff Cookies the same?

Yes, independent of its size and packaging, all Biscoff Cookies taste exactly the same and are produced in Lotus Bakeries Lembeke plant using the original recipe created in 1932. What are the allergy warnings for Biscoff Cookies and Biscoff Spread Biscoff Cookies and Biscoff Spread both contain wheat and soy. Biscoff Crumbles contain wheat and soy and also are packed in a facility that processes eggs, nuts, peanuts and sesame.

Does Biscoff contain any animal products?

No, Biscoff Cookies and Spread are both Vegan. Biscoff Crumbles are packed in a facility that processes eggs, nuts, peanuts and sesame.

Does Lotus Bakeries use any genetically modified ingredients?

No, Lotus Bakeries does not use any genetically modified ingredients in any of its products including Biscoff Cookies and Biscoff Spread.

Does Biscoff contain any nuts? Should I be worried if I have any nut allergies.

Both Biscoff Cookies and Biscoff Spread do not contain any nuts and are produced in a facility that contains no nuts.

Biscoff Spread is packed in a facility that packs other products that contain hazelnuts. Our packer guarantees 0 contamination for Biscoff Spread with any other products that contains nuts. Biscoff Spread is packed in a separate dedicated line and is never packed on shared equipment used for other products containing nuts. Biscoff Crumbles are packed in a facility that processes eggs, nuts, peanuts and sesame.

What is the cookie I sampled on a flight? Is that a Biscoff Cookie?

Various sizes of Biscoff Cookies are served on flights by several different airlines. The most popular size is the XL Size Biscoff two pack (.9 oz) cookies served on Delta Airlines. Even though packaging on these cookies look different from the Biscoff Cookies you might have bought at a store or through our catalog and/or website, they are made with the exact same recipe. All Biscoff Cookies, including the ones served on flights, are made in Lotus Bakeries Lembeke plant using the original recipe created in 1932.

Product Complaints/Returns

For products that you purchased at a retail store, please contact the store you purchased them from directly.

For products you purchased via our website or call center, please contact us at 855-415-0077.